Job Description

The Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We are dedicated to health equity through the provision of culturally- and linguistically-competent services with a focus on the Latino Spanish-speaking communities. At MNHC we are committed to a culture of excellence and financial success to fulfill our mission of providing health care access for all.  

We are currently looking for qualified candidates for our  EHR Team Supervisor  role. This position reports to the  Chief Operating Officer and is a Regular, Full Time, Exempt role with a starting  annual salary range of $108,400 to 119,700  with full benefits .   Primary Objective: 
The EHR Team Supervisor is responsible for overseeing the EHR Analysts team, ensuring the efficient and effective use of Epic to optimize clinical workflows across all MNHC locations. This includes managing the entire continuum of care. The primary objective of this role is to optimize Epic workflows, ensuring system configurations that support quality improvement metrics, accurate reporting, and ongoing system optimization. This includes implementing system updates, providing training, and troubleshooting to enhance operational efficiency and data-driven decision-making in alignment with MNHC's overall goals. Additionally, this individual will serve as the liaison between MNHC and Epic, facilitating necessary changes and optimizations to ensure the system aligns with organizational needs. They will also collaborate with clinical leadership to develop and implement comprehensive Epic training curricula, ensuring that staff are well-equipped to use the system effectively in their workflows.  

EHR & Workflow Optimization (65%) 

• Supervise, lead, and mentor the EHR Analysts team to ensure efficient Epic system usage and optimization across the organization. 

• Collaborate with clinical, operational, and IT teams to assess and improve workflows in Epic, covering the entire patient experience 

• Lead the identification of bottlenecks and inefficiencies in Epic workflows, recommending and implementing solutions to streamline processes and improve patient and staff experience. 

• Develop and implement training programs for staff to ensure optimal use of Epic and adherence to best practices. 

• Act as the subject matter expert (SME) on Epic system features, including scheduling, patient intake, clinical documentation, billing, and patient discharge. 

• Manage the integration of Epic with other health IT systems to improve clinical operations and data-sharing capabilities. 

• Monitor EHR performance and provide regular reports to senior leadership on the effectiveness of Epic workflows and optimization efforts. 

• Work closely with the executive team and operational leadership to ensure that workflows align with organizational priorities, such as improving patient access, operational efficiency, and clinical outcomes. 

• Serve as a liaison between MNHC and OCHIN Epic, actively participating in discussions to facilitate changes that optimize the system to meet the needs of the organization and its teams. 

• Monitor and respond to Jira tickets as needed, ensuring timely resolution of issues and improvements to Epic workflows. 

• Create and manage project charters for EHR optimization initiatives, outlining scope, objectives, timelines, and resources required for successful implementation. 

Process Improvement (20%) 

• Collaborate with operational leaders to continuously refine and improve workflows in Epic, ensuring alignment with clinical and operational needs. 

• Lead cross-functional projects aimed at improving operational and clinical performance through EHR optimization. 

• Utilize Lean methodologies and data-driven insights to drive continuous improvement initiatives and achieve better outcomes in care delivery. 

• Develop and execute projects that support patient access, clinical quality, and operational excellence across MNHC’s various locations. 

Team Leadership Development (15%) 

• Supervise and support the EHR Analyst and training team, including recruitment, training, performance evaluations, and career development.  

• Coach and empower team members to work collaboratively across the organization to improve workflows and optimize the use of Epic within their roles.  

• Ensure that the team stays current with system updates, regulatory changes, and best practices related to EHR usage.  

• Foster a positive, collaborative team culture focused on continuous improvement and innovation in EHR optimization. 

**To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily.  The qualifications listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Core Competencies 

1. Clinical & Operational Expertise 

• Strong knowledge of clinical workflows and EHR optimization to improve patient care and operational efficiency. 

• Works closely with clinical and operational teams to ensure Epic aligns with care delivery goals. 

2. Project Management & Process Improvement 

• Leads EHR optimization projects, using tools like Jira and Agile methods to deliver successful outcomes. 

• Identifies inefficiencies and drives continuous improvement using data and Lean methodologies. 

3. Communication & Collaboration 

• Facilitates clear communication between IT, clinical, and operational teams. 

• Acts as liaison with Epic to advocate for system changes and ensure alignment with organizational needs. 

4. Leadership & Team Development 

• Mentors EHR Analysts, providing training and career development. 

• Promotes collaboration and fosters a positive, growth-oriented team culture. 

5. Problem Solving & Analytical Thinking 

• Resolves complex Epic issues quickly and efficiently. 

• Uses data analysis to identify trends and improve workflows. 

6. Adaptability & Innovation 

• Adapts to changes in healthcare technology and regulations. 

• Explores new tools and approaches to enhance EHR systems and patient experience. 

7. Strategic Vision & Execution 

• Aligns EHR strategies with organizational goals for improved patient access and care quality. 

• Monitors impact and adjusts strategies based on data insights. 

8. Quality Assurance & Compliance 

• Ensures compliance with HIPAA, meaningful use, and other healthcare regulations. 

• Tracks EHR performance metrics to enhance care quality and operational performance. 

We are looking for a candidate that has demonstrated success in the following areas: 

• Minimum of 3 years of clinical experience, preferably in an FQHC or similar healthcare environment 

• Extensive experience with Epic EHR, with expertise in clinical workflows and operational management 

• Demonstrated experience optimizing EHR workflows to improve the patient experience and operational efficiency 

• Strong project management and leadership skills, with the ability to manage multiple priorities and collaborate with cross-functional teams 

• Excellent communication and problem-solving skills, with the ability to engage and guide clinical and operational leaders 

Minimum Requirements 

• BA/BS in Mathematics, Computer Science, or BS/BA in Public Health, BA in Health Informatics, BA IT, BS Nursing related fields  

• Two years of ambulatory care clinic or hospital experience  

• Three (3) years progressively responsible management experience  

• Commitment to the populations served by Mission Neighborhood Health Center 

Preferred Qualifications  

• Masters in Healthcare Informatics, Information Technology, or related fields 

• Registered Nurse (RN) with a current, active California nursing license 

• Epic certification in Clinical Applications or relevant areas 

• Lean or continuous improvement certification 

• Experience in an FQHC environment or with underserved populations. 

• Bilingual in Spanish and English 

Physical Demands
While performing the duties of this job the employee is required to sit approximately 50% of the time, walk 30% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 15 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

To learn more about our organization, please visit our website at  . We offer a full range of benefits which includes the following:

• Medical Insurance – MNHC pays 90-100% based on plan
• Dental and Vision Insurance – free to employee
• Life Insurance – free basic policy plus voluntary option
• Flexible Spending Accounts for health & dependent care expenses
• Commuter benefits for public transportation expenses
• 2 weeks Vacation and 12 Sick Days each year
• 12 Paid Holidays plus 3 floating holidays
• 40 hours Paid Educational Leave
• 401k Retirement Savings Plan with Company Contribution
• Employee Incentive Program

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce . We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

Job Tags

Holiday work, Full time, Flexible hours,

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