Job Description

Date posted: 03.12.2025 Requisition Number: 2025-49695 Business unit: Community Solutions Location: Charlotte, North Carolina Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SRT100

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $27.08/hour or $53,623 annually. Top performers can earn $77,300, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

Are you looking to push your career to the next level at the best connectivity company in the country? Are you a persuasive communicator and good listener with a competitive, goal-oriented nature? If so, a job on Spectrum’s Call Center Business Retention Sales team may be right for you.

Spectrum is a leading broadband connectivity company and cable operator serving 32 million customers in 41 states. The Sales & Marketing organization is tasked with the promotion and sale of products and solutions to residential and Spectrum Business customers to help accelerate company growth and aggressively drive market penetration. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most. Get started at a Fortune 100 company and see how far you can go!

BE PART OF THE CONNECTION

On the Call Center Business Retention team, you’ll find solutions to maintain and grow existing relationships with our business customers who request to downgrade or disconnect their Spectrum services. In this role you should be goal-orientated, motivated to succeed, and focused on the customer experience. Days are busy and fast-paced, with numerous opportunities to work with others while building meaningful contacts and connections. You’ll enjoy an established training program, ongoing mentorship, and long-term career growth on our team. You will be able to use your way with words to engage your callers, supporting the range & power of Spectrum’s unique products and their value to generate sales. If you’re interested in an opportunity to continuously learn and build new connections, provide strong customer service, and want to work on an essential function of Spectrum’s organization we want to hear from you.

WHAT OUR CALL CENTER BUSINESS RETENTION SALES REPRESENTATIVESS ENJOY MOST ABOUT THE ROLE

• Responsible for skillfully retaining customers through positive customer relationship building. This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections
• Creating developing long-term relationships with new and existing customers
• Developing customer centric solutions and deliver recommendations to right size their business on product benefits
• Working through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business. Act as a consultant addressing business needs
• Professionally communicating and handling all business class customers concerns with tact and empathy for a business owner perspective
• Saving and re-selling the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services
• Educating commercial customers on the competitive advantages of Business products, services and support

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education : High School Diploma/GED or equivalent
• Technical skills : Can effectively trouble-shoot technical problems
• Language : Ability to read, write, speak and understand English (Spanish - English, Bilingual)
• Skills : Knowledge of Charter Business Internet, video, music, data, and telephone products and services. Knowledge of Business Telecom complexities. Problem solver with effective persuasion skills
• Abilities : Can demonstrate a record of success in your sales career to date. Can empathize with the customer. Ability to work independently; highly motivated and detail-oriented. Can show judgment and initiative. Can communicate in a clear, professional manner. Ability to use computer and software applications (i.e. CSG, Sales force, survey software)
• Working conditions : Office work environment
• Schedule : Monday – Friday

Preferred Qualifications

• Call Center Experience in the areas of customer service and or phone/sales – 2+ years
• CSG billing software experience preferred
• B2B sales experience
• Telecommunications or Premise Based Voice and Data product sales

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
• Learning Culture : With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Supportive Teams : Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards : See all the ways we invest in you—at work and in life

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SRT100 2025-49695 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Hourly pay, Full time, Local area, Monday to Friday,

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