Job Description

Position Summary:

The F&B Food Server is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The incumbent's primary responsibility is to serve Guests in a quick, efficient, and courteous manner, in accordance with all Company standards, policies, and procedures. This includes but is not limited to, taking and inputting accurate food and beverage orders and ensuring prompt delivery of all food and beverages, alcoholic and non-alcoholic. Pre-bus tables by removing dirty plates and silverware that Guests are not using. The incumbent must also possess knowledge of all resort-wide features and promotions to be able to assist their Guests with any questions.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love : Love your brothers and sisters and share with them.

Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery : To do what is right, even in the most difficult of times.

Honesty : Be honest in every action and provide good feelings in your heart.

Wisdom : We cherish knowledge; wisdom is used for the good of the people.

Humility : Know that you are equal to everyone else, no better, no less.

In this Role:

• Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort's AAA 4-Diamond service standards.
• Responsible for practicing, supporting and promoting Gun Lake Casino Resort's “Unsurpassed Service” standards at all times.
• Promptly greet Guests, take food and beverage orders, and follow the established sequence of service.
• Follow up with Guests periodically to assist with additional needs or requests.
• Demonstrate knowledge of menu items and specials. Take note of Guest requests, including special requests or allergen considerations.
• Communicate with the back of the house to ensure orders are input correctly and requests are accommodated.
• Deliver food and beverage orders to Guests.
• Inform the immediate supervisor of any product shortages and equipment needs.
• Behave in a positive, professional manner that reflects Gun Lake Casino Resort practices.
• Practice and observe safety rules and regulations and encourage others to do so. Comply with all ServSafe expectations and practices.
• Maintain Gun Lake Casino Resort's personal grooming and uniform standards pursuant to the Company's policies.
• Know where the SDS booklet is located for your area.
• Display knowledge of all emergency procedures.
• Inform the manager on duty of any Team Member or Guest opportunities.
• Greet Guests with a smile and pleasant disposition in a timely manner in accordance with the Sequence of Service practices.
• Serve Guests in a quick, efficient, and courteous manner; taking and inputting accurate beverage orders, ensuring prompt delivery of all beverages, alcoholic and non-alcoholic.
• Pre-bus tables by removing dirty plates, glasses, and silver that the Guests are not using.
• Must have a detailed knowledge of the menu, features, specials, beverages, preparation of food, and prices.
• Must be able to prepare and pour drinks in a timely manner. Must pass Company testing and standards as it relates to free pouring, using a jigger. Must have detailed knowledge and understanding of comp pours and portion size standards. Must be able to operate all soda, juice, and liquor guns.
• Must have detailed knowledge of suggestive selling techniques and upselling techniques.
• Observe and anticipate guest's needs by keeping beverages filled throughout their meal.
• Ensure cleanliness of the tables and maintain their overall appearance. Responsible for removal of excess tableware and continuing table maintenance at all times, including but not limited to dinner plates, flatware, beverage glasses, coffee mugs, and dessert dishes.
• Complete assigned side-work and any additional tasks assigned by your leadership team.
• Monitor the cleanliness of assigned stations including floors and assist in keeping the area free of debris.
• Ring in carry-out and food cart orders for Team Members and Guests and ensure that all orders have all necessary items for accuracy.
• Have knowledge of all methods of check tendering (cash, comp, coupon, credit card, points, gift certificates, etc.).
• All other duties as assigned.

Essential Qualifications:

• Must be 18+ years of age.
• High School Diploma or equivalent.
• At least two (2) years of serving experience in a fast-paced, high-volume, and/or high-energy guest service oriented restaurant required.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Must manage time effectively with minimal supervision.
• Must demonstrate sound judgment and mature decision-making.
• Must possess and demonstrate great attention to detail in order to maintain the unit's appearance and operating standards.
• Must possess creativity and organizational ability.
• Must be able to perform most work independently or as part of a close-knit team.
• Must be able to obtain the required ServSafe and TIPS Certification and maintain them.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
  • Must be able to lift up to 50 pounds, push up to 250 pounds on a push cart, and enter walk-ins of between -10 to 40 degrees without assistance.
  • Ability to stand for the duration of their shifts
• Must have the ability to access all properties and areas.

Work Conditions:

Work is typically in a kitchen environment, front-of-house area, or on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above as necessary.

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