Business Systems Analyst Job at Belcan, Mason, OH

WkVJZ1p6M0ozd1pBbTBNOXQ0YmFoMXhVaHc9PQ==
  • Belcan
  • Mason, OH

Job Description

Job Title: Business Systems Analyst Location: Mason, OH Zip Code: 45040 Pay rate: $23.33 /hr. Start Date: Right Away Keywords: #MasonJobs; #BusinessSystemsAnalysttjob; Job Description:

GENERAL FUNCTION :

The Systems Analyst is responsible for implementation and support of the North America Customer Care hardware and software environment. This position provides direct and off hour remote technical support to Call Center agents ensuring prompt resolution, escalation and communication of system issues. Ensures inventory of hardware is appropriate and organized to maximize agent productivity and control cost. Responsible for onboarding of new Customer Care agents ensuring hardware, software and telephony requirements are complete and delivered on-time. Perform system administrator duties for various contact center technologies. The Systems Analyst may also support project activities required to deliver business-oriented, valuable and relevant solutions. MAJOR DUTIES AND RESPONSIBILITIES - * Tier 2 support of NA Customer Care Systems to include Genesys suite of solutions, supporting adjunct applications and IVR self-service platforms. Including but not limited do support of EyeMed Fedramp, North America Org (Latam, Essilor, etc).
  • Participate in departmental on-call rotation to include after-hours and weekend support. (24/7)
  • Act as liaison between the business and IT to communicate, follow-up and escalate system issues.
  • Work closely with vendor partners to drive problem resolution, identify root cause and support after hours incident mitigation work
  • Manage all NACC Agent desktop equipment and software image profiles. Duties include procurement of equipment, management of overall NACC equipment inventory (cpu, monitor, cables, mice, keyboard, headsets), Building of all new hire agent workstations, management of all 4 NACC training room equipment and network setup.
  • Serve as a system administrator for various call center technologies (Oracle, Genesys, Custom NA IT soltuions)
  • Work closely with corporate IT Networking department on Contact Center infastructure and channel configuration. (email,/chat intergration, service account creation, vpn access, etc. )
  • Act as backup to Senior Business Systems Analysts
  • Perform Project Management duties or participate in contact center IT project managment efforts supporting core Customer Care initiatives within North America
  • Management and procurement of contact center equipment to support growth and RTB equipment mantienance.
  • Other duties as assigned

BASIC QUALIFICATIONS

(include minimum education and years of experience required)
  • High School diploma
  • 3-5 years" experience supporting a medium to large scale Contact Center environment
  • Excellent verbal and written communication skills
  • Strong Customer Service orientation
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/D/V

Job Tags

Contract work, Temporary work, Immediate start, Remote job, Worldwide,

Similar Jobs

Omni Hotels & Resorts

Bar manager Job at Omni Hotels & Resorts

 ...not limit, our creativity. TheBar Manageris responsible for ensuring proper training and supervision of all personnel. The Bar Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and... 

Ferrero

Production Performance Analyst Job at Ferrero

 ...quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. About the Role: The Performance Analyzer will provide the Product Manager with all the data and information needed to correctly manage the product business unit,... 

Shiftpoint Strategies

Remote Appointment Scheduler (Work From Home) Job at Shiftpoint Strategies

 ...Job Title: Remote Appointment Scheduler (Work From Home) Location: Remote Overview: LoveBound Destinations, a premier travel agency specializing in luxury and bespoke travel experiences, is seeking a Appointment Scheduler to join our dynamic team. As a Appointment... 

U.S. Army

Aircraft Electrician (U.S. Army) Job at U.S. Army

 ...Attend Paid Basic and advanced training Complete (ASVAB) Basic Qualifications: (What employee bring to the table) Age - 17 to 34 years old Education - Current Senior in High School(HS), HS Diploma, GED or higher Citizenship - U.S. Citizen/Permanent Resident... 

Elite School Staffing

Licensed Insurance Agent Job at Elite School Staffing

 ...Elite Educators Insurance Agency Job Title: Licensed Insurance Agent Location: Metro Detroit Area, Michigan Job Type: Full...  ...looking to develop their career in insurance sales and customer service, with strong earning potential based on performance....