Technical Support Specialist II Job at The Excalibur Group, Dulles, VA

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  • The Excalibur Group
  • Dulles, VA

Job Description

The Excalibur Group is currently seeking Technical Support Specialist II in Dulles, VA to support a local contract.

**Will be subject to a background/credit screen prior to employment. Must be able to commute to multiple airports.

DUTIES/RESPONSIBILITIES:
  • Provides full customer service to internal/external customers
  • Complete complex troubleshooting and diagnosis
  • Coordinate with third-part components (AWS, GCP, CBP, Airlines DCS support, Airport IT Help Desk)
  • Assists with PC Refresh activities
  • Tracks and analyzes logs
  • Runs training and product demonstrations
  • Conducts ad-hoc trainings for end users
  • Participates in all phases of IT systems development
  • Assist with similar IT related tasks as required
REQUIREMENTS
  • Must have reliable transportation and be able to travel to DCA, IAD and HQ in Arlington, VA.
  • Minimum three years of progressive and continuous experience providing technical support
  • Must hold an A+ certification
  • Experience with technical SOPs, troubleshooting basic operating system issues, ticketing systems and Excel knowledge.
  • Experience in Aviation support strongly preferred
  • Excellent written and verbal communication skills
PAY
  • $27.72/hour
HOURS OF OPERATION
Wednesday through Saturday, 12pm – 10:30pm (4 day work week, 10 hours/day)
But MUST be available for shift changes to include any of the following shifts:
  • Monday through Friday, 7:00 am – 3:30 pm OR
  • Monday through Friday, 10:00 am – 6:30 pm OR
  • Sunday through Wednesday, 12:00 pm – 10:30 pm (4 day work week, 10 hours/day)
3 month contract

HOW TO APPLY

If interested in this opportunity, please apply on our website by visiting  .
Preference will be given to all qualified applicants who live in a federally certified HUBZone.

**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**

 

Job Tags

Contract work, Temporary work, Local area, Shift work, Sunday, Saturday, Monday to Friday,

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