Technical Support Specialist Job at Southern Title, Daytona Beach, FL

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  • Southern Title
  • Daytona Beach, FL

Job Description

Salary: $41,600 - 62,400 per year Requirements:

  • I possess a strong understanding of Microsoft Windows Server (2012–2025) and Windows 10/11 administration.
  • I have experience with Active Directory, DNS, DHCP, and Group Policy.
  • I am familiar with TCP/IP networking and basic troubleshooting of switches, routers, and Wi-Fi.
  • I am proficient in supporting Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
  • I exhibit excellent communication, interpersonal, and customer service abilities.
  • I am capable of multitasking and prioritizing issues in a dynamic environment.
Responsibilities:
  • I will act as the first and second level point of contact for Help Desk support.
  • I will generate, triage, and resolve tickets through the Help Desk system.
  • I will provide both remote and on-site technical support for users and systems.
  • I will install, configure, and maintain equipment for end-users, including desktops, laptops, printers, mobile devices, and peripherals.
  • I will support prevalent business applications such as Microsoft 365, Outlook, Word, Excel, and Teams.
  • I will install new software releases, conduct system upgrades, evaluate and install patches, and resolve application-related issues.
  • I will assist with the implementation and upkeep of information systems, including cloud services, servers, networks, and software applications.
  • I will troubleshoot and resolve hardware, software, and connectivity issues.
  • I will conduct routine system maintenance, backups, and recovery procedures.
  • I will manage user accounts, groups, and permissions within Active Directory and Microsoft 365.
  • I will maintain IT inventory and asset tracking.
  • I will document all issues, configurations, and resolutions to guarantee accurate records and facilitate team knowledge transfer.
  • I will develop, organize, and maintain documentation of the company’s network infrastructure to support knowledge sharing and continuity.
  • I will provide emergency on-call support as necessary.
Technologies:
  • Active Directory
  • Cloud
  • Hardware
  • Support
  • Microsoft 365
  • Mobile
  • Network
  • TCP/IP
  • Windows
  • Office 365

More:

I am currently looking for a flexible and knowledgeable IT Support Technician to offer comprehensive technical assistance throughout all facets of our IT environment. This hybrid role involves supporting end users, maintaining hardware and software systems, and aiding with infrastructure administration. Please note that this position requires travel to branch offices located in Florida; therefore, reliable transportation is crucial.

Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week

Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Work Location: In person

last updated 45 week of 2025

Job Tags

Hourly pay, Full time, Work at office, Remote work, Flexible hours,

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