Job Description

Description

SAIC is looking for a Information Technology Intern to join our team supporting the USMS Help Desk.

This exciting opportunity will give the student the opportunity to experience what it is like supporting federal agencies and provide key skills needed in many IT fields. 

This is a paid internship opportunity.

The responsibilities for this role include, but are not limited to:

• Provides detailed solutions to end-users, using knowledge base articles/artifacts, on Windows, Office 365, and various customer operational/administrative applications.  Provides escalation and routing for complex issues and requests to Subject Matter Experts within the organization.  
• Documents all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar.
• Maintains ownership of pending tickets to include following up with end-user and escalating if necessary.  
• Research customer concerns and find appropriate resolutions using robust Knowledge Bases.
• Follow all IT and security policies that are set by SAIC and USMS.
• Support fellow team members through our group communications.
• Must maintain computer equipment assigned and ensure all software and operating systems are updated when they are available.
• Complete trainings as they are assigned for both SAIC and USMS.
• Other duties as assigned.

Qualifications

Required:

• Two years enrolled in a Bachelors or Masters program in IT or related field
• Must be US Citizen and possess ability to obtain Federal Government Public Trust Clearance prior to starting assignment.
• Ability to comply with and promote corporate IT policies.
• Candidates should possess excellent written and oral communication skills (accuracy and attention to detail required).
• Ability to utilize TEAMS, Email, ticketing systems to communicate with the customer and support staff.
• Self-motivated and ability to work effectively within a fast-paced support team environment.
• Ability to troubleshoot Windows 10 and 11 operating systems along with standard issued applications.
• Knowledge of using and troubleshooting MS Office 365 and other Microsoft Office products essential.
• Experienced in troubleshooting network connectivity issues (including locating IP address) and VPN software to support remote users.
• One or more entry level relevant IT certifications preferred.
• A background in Customer Service

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Job Tags

Internship, Remote job,

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