Job Description

Role: ServiceNow Lead
Duration: Long Term

Location: Hoston, TX (Remote)

JD:

Technical Skills

• 10+ years of ServiceNow experience with at least 5 years on HRSD implementations
• Strong expertise in HRSD modules, including Case Management, Lifecycle Events, Employee Service Center, Knowledge Management, HR Integrations.
• Hands-on experience with HR tools like Workday, SAP SuccessFactors, or Oracle HCM integrations.
• Proficiency in ServiceNow APIs (REST/SOAP), Integration Hub, MID Server, and Scripted Web Services.
• Strong scripting skills in JavaScript, Glide APIs, and Flow Designer.
• Knowledge of HRSD security models, role-based access (RBAC), and data privacy laws.
• Experience in ServiceNow Performance Analytics & Reporting for HRSD.

Soft Skills & Experience

• Strong analytical and problem-solving skills, with the ability to troubleshoot HRSD and integration issues.
• Experience working in Agile or ITIL-based environments.
• Excellent communication and collaboration skills to interact with HR and IT stakeholders.
• ServiceNow Certified System Administrator (CSA) & Certified Implementation Specialist HRSD (CIS-HR)
• Lead and contribute to multiple end-to-end ServiceNow HRSD implementations, including designing and developing Case Management, Employee Service Center (ESC), Knowledge Management, and Lifecycle Events.
• Develop and configure HR service catalog items, HR workflows, and HR case flows based on business requirements.
• Create and manage HR services, HR templates, HR document management, and HR notifications.
• Customize and enhance HRSD functionalities while ensuring adherence to best practices

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