Job Description

Salary: $52,000 - 58,240 per year Requirements:

• A high school diploma or its equivalent, along with 1-3 years of general experience or a combination of experience and college-level education.
• At least 6 months of experience with the NMCI Service Desk.
• Candidates currently on a Performance Improvement Plan or Attendance Warning will not be considered.
• Possession of 8570 certification - CompTIA Security + CE.
• A minimum of three months’ experience supporting NNPI and/or SIPR in a Tier 1 role.
• Capability to achieve Flank Speed Tier 1.5 qualification within 30 days.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft PowerShell.
• Strong problem-solving abilities.
• Advanced understanding of computer and networking technology.
• Ability to accurately document issues, troubleshooting steps, and resolutions applied.
• Familiarity with NMCI's internal structure, processes, and tools.
• Proficient in HPSM ticketing and the Knowledge Management System.
• Must be a U.S. Citizen.
• Willingness to work assigned shifts, including nights and weekends as needed.

Responsibilities:

• As a Service Desk RDM Technician, I will:
• Utilize automated information systems to assess standard situations.
• Evaluate incoming requests, both computer-generated and verbal, and take initiative to categorize and prioritize tasks to manage time effectively.
• Independently resolve issues or collaborate with teammates to address concerns, escalating to the next level of technical support when necessary.
• Assist users by fulfilling individual requests for information or training regarding the various databases available.
• Instruct users on how to use PCs and networks.
• Exercise critical thinking skills to quickly comprehend complex systems.
• Manage multiple tasks simultaneously in high-pressure situations.
• Engage with individuals across all organizational levels.
• Develop and enhance peer mentoring abilities.
• Provide excellent phone and email support, demonstrating effective verbal and written communication skills.

Technologies:

• Hardware
• Support
• Network
• PowerShell
• Security

More:

At Leidos, we offer innovative solutions driven by our diverse and skilled workforce, committed to the success of our clients. We empower our teams, contribute to the communities we serve, and operate in a sustainable manner. Our operations are anchored by our dedication to doing the right thing for our clients, our employees, and the community. Our mission, vision, and values shape the way we conduct business.

We are currently seeking an experienced technician to join our SMIT Service Desk RDM Team at our Norfolk, VA location. This team delivers Tier I and II technical support for software, hardware, and network issues, providing clients with step-by-step guidance to resolve problems or leveraging expertise to tackle first and second-tier technical challenges for users of our products and services.

At Leidos, we seek individuals who challenge the status quo and are eager to innovate. If you're someone who always looks ahead and is ready to shape the future, we would love for you to be part of our team.

last updated 38 week of 2025

Job Tags

Full time, Shift work, Night shift,

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