Service Desk Analyst on site in Dade City, FL Job at FL Law Enforcement, Florida

YmtVaFpUM0UyQWxJbTBVNnVZWGRpVmhYanc9PQ==
  • FL Law Enforcement
  • Florida

Job Description

Client: FL Law Enforcement

Position: Service Desk Analyst (ENTRY LEVEL)

Term: Ongoing contract

Pay Rate: $18/Hr

Shifts: Mon-Fri 1pm-10pm

Location: Dade City, FL 100% On site - Must be located in the region

Work Authorization: MUST BE USC OR GC

Scope: This is an opportunity for you to break into the IT industry either a new graduate with no experience or a shift in your career track

Education: Some technical certificates CompTIA A+ or AA computer science degree

Experience:

  • Some level of IT Certifications and/or degree or pursuing a computer science degree
  • Held steady job in the past 2-3 years either former military or service industry or security
  • Wanting to break into the computer science to gain entry level work experience with curiosity to learn and grow

Role: The job is responsible for the monitoring, analysis, and response to alarms and issues critical for the department. The monitoring responsibilities will be in diverse areas throughout the enterprise. In this role you will monitor the enterprise technology, WAN, ready for business applications, Critical Facilities Infrastructure, and other processes that are critical to the business. Using both proprietary and third party tools, the monitoring specialist will respond to and analyze each issue and respond via escalation procedures and coordination with on call teams. 

What you will do:

  • While working with the monitoring tools and processes, your main focus will be the timely analysis and response to alerts and issues that arise 
  • Assist with passwords, access to laptops/computers and other equipment for officers
  • Respond to all alerts and issues as defined in the escalation processes and SOP's.
  • Effectively communicate the issue and respond per the defined process. 
  • Follow up and document all issues and note current status, open and pending items, and prepare reports for incoming teams.
  • Work with technology teams to create and modify monitoring documentation and processes.
  • Communicate externally with partners in the escalation path.
  • Execute scripted checks and processes to troubleshoot and resolve issues.

Job Tags

Full time, Work experience placement, Ongoing contract, Shift work,

Similar Jobs

Skate City

Roller Sports Administrator Job at Skate City

 ...Job Title: Roller Sports Administrator Location: Pepsi Roller Sports Arena Colorado...  ...execution of roller sports programs, events, and activities within the organization....  ...skilled in administrative and stakeholder management. Key Responsibilities: Program... 

TownePlace Suites Tampa Casino Area

Housekeeper / Room Attendant Job at TownePlace Suites Tampa Casino Area

 ...s voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.The Housekeeper will ensure guest room cleanliness by following brand standards of cleanliness. You will be focused on optimizing each guest's experience... 

The Carolina Center for Behavioral Health

Mental Health Technician- Full Time Job at The Carolina Center for Behavioral Health

 ...Responsibilities The Carolina Center for Behavioral Health is currently looking for a Mental Health Technician to join our team of dedicated professionals. Who We Are The Carolina Center for Behavioral Health is a 156-bed private behavioral health system... 

University of Notre Dame

Part-Time Baker 3 | Hospitality Job at University of Notre Dame

 ...environment of care that nurtures the whole personmind, body, and spirit....  ...in other ways, you will be part of a dedicated team working to...  ...is currently hiring for part-time Baker 3s within Three Leaf Catering...  ...to delivering exceptional food and hospitality experiences across... 

Four Seasons Resort and Residences Vail

Remedy Assistant F&B Manager Wanted Job at Four Seasons Resort and Residences Vail

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences...