Job Description

People Team | people@itscovered.com

Revenue Operations Manager

Base Pay: $115,000 - 120,000 (commensurate with experience and skills)

Work Location: Hybrid / Denver, HQ or REMOTE | Report to Head of Enterprise Operations

Are you ready to be a part of something BIG and GROUNDBREAKING?

At Covered, we are focused on building the future of insurance. Joining Covered Insurance means stepping into a FAST-PACED , INNOVATIVE environment where you can help to REDEFINE the future of insurance. Unlike traditional firms, we leverage cutting-edge APIs, pre-built UI components, and a full-service licensed stack to create smarter, more customer-centric solutions.

Who Is Covered?

Covered, a best-in-class B2B2C embedded insurance marketplace, intends to make insurance easy to understand and painless to purchase. We believe the independent agent is increasingly important, and technology should be built to empower the agent and deliver delightful digital experiences to the customer. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.

About This Role

The Revenue Operations Manager primary responsibility is to support & influence the go-to-market execution across Sales, Account Management, Marketing, Product, and Engineering. This role will collaborate with senior leaders across the various B2B & B2C functions at Covered to develop and influence new processes in support of Covered’s GTM strategy including departmental alignment, tech stack utilization and optimization, commission and incentive plans, sales enablement, and forecasting processes.

The Revenue Operations Manager will own and report on all GTM data and processes in alignment with Covered’s KPIs and OKRs. Key to this role will be a focus on identifying and optimizing revenue growth strategies through new and existing Partners or Customers while defining, supporting and/or implementing, and measuring key GTM processes across Covered’s revenue functions. In addition, you will have comfort with all aspects of sales, account management, service, and marketing processes and the flexibility to shift between hands-on, project execution to higher-level strategy development.

About You And Your Experience

• Bachelor’s degree required

• 4-6 years in Revenue Operations roles with 3+ years managing enterprise level systems

• Experience in supporting & optimizing revenue strategies and scaling solutions

• Proficiency in data analysis and using data-driven insights to make strategic decisions

• Collaborative leadership skills with the ability to build and leverage relationships across all areas of the organization

• Exceptional organization & communication skills with the ability to lead conversations with a focus on decision-making and effective engagement

• Experience in modeling, coaching, and influencing effective and timely problem resolution across all levels of leadership

• Skilled in tackling complex challenges while focusing on prioritization and the delivery of actionable solutions

Role Accountabilities Include, But Are Not Limited To:

• Own and implement scalable, highly effective technical processes and systems that support Covered’s GTM strategies
• Translate requirements into scalable solutions for all Revenue teams, Product, Engineering, and Operations
• Collaborate with all GTM functions to identify and enhance revenue processes with a focus on automation, scalability, and optimization
• Evaluate processes and systems and prioritize work that aligns with Covered’s revenue goals
• Oversee the architecture, implementation, and ongoing enhancements of Covered’s GTM systems such as Hubspot, Dialpad, LinkedIn Sales Navigator and more ensuring data accuracy and interactivity
• Oversee & provide education & support for all Revenue systems and processes
• Automate timely revenue team reporting for leadership & investors with insights on KPIs across all sales channels
• Develop channel partner reviews & process improvements that can be incorporated into sales, marketing, and account management best practices and system automation.
• Increase sales and account management process and pipeline visibility to all internal Covered stakeholders to improve implementation handoff speed/efficiency.
• Evaluate and audit existing sales enablement components, develop gap analysis, and prioritize enhancements or modifications
• Support our partner lead pricing models and assist with revenue forecasting, coordinating with all revenue teams and finance.
• Create the metrics/methods for our quarterly/annual account and channel segmentation process to determine the highest probability prospects to pursue.
• Research the tools/resources to uncover and measure new channels and partnership opportunities.
• Support the implementation of new marketing strategies based on Covered’s Product roadmap, Sales prospecting efforts, and Account Management expansion efforts

You Say Benefits? We Say “ItsCovered”

We believe in taking care of our team with a competitive benefits package that includes:

• Culture: work with passionate, innovative professionals who love what they do. Learn from the best, work with the best!

• Medical, Dental, and Vision Insurance to keep you healthy and covered.

• FSA and HSA for added financial flexibility.

• Life Insurance, AD&D, STD, and LTD to protect you and your loved ones.

• 401(k) Retirement Savings Plan to help you build a secure future.

• Casual Time Off Policy: take the time you need to recharge.

• 13 Paid Holidays per year to celebrate and relax.

Essential Role Requirements

Must be able to be perform responsibilities with or without reasonable accommodation

• Work Environment: Denver, CO HQ or Remote

• Physical Demands:

  • Must be able to sit for extended periods

  • Ability to work on the computer & use virtual communication tools

  • Effective listening & communication skills required

  • Proficient in English speaking & writing

  • Some travel may be required

Disclaimer

This job description aims to provide essential information about the scope of this position and the nature and level of work performed by individuals occupying it. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with this position.

As with everything in life, circumstances change. The tasks, accountabilities, and experience requirements may be altered, added to, removed, amended, deleted, and modified at any time by management with or without prior notice.

We are committed to maintaining a workplace free from discrimination and harassment. We expect every team member to contribute to an environment where everyone feels included and respected. We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We make reasonable accommodations for the religious practices and any mental health or physical disability needs of applicants and employees. Employment decisions, including hiring decisions, are based on performance and experience.

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