Job brief:
We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security related inquiries. You will answer queries on technical issues and assist clients in resolving them.
An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients that are not familiar with IT related subjects.
Demonstrate/adhere to company Core Values:
• Engaging - Genuinely connecting with the hearts and minds of those that we interact
• Enjoying - Sharing enthusiasm about our work and team
• Resourceful - Getting the job done right
• Honoring - Living up to the expectations in the relationship
Responsibilities:
• Serve as a technician for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems
• Determine the best solution based on the issue and details provided by clients
• Walk the client through the problem-solving process and confirm the problem is resolved
• Direct unresolved issues to other team members experienced in the issue
• Provide accurate information on IT products and services
• Record events, problems and their resolution in our Connectwise ticketing system in real-time
• Follow-up and update client status and information
• Pass on any feedback or suggestions by clients to the appropriate internal team members
• Identify and suggest possible improvements on procedures and processes
Requirements
• Proven experience with technology in a client support role
• Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VOIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve technical issues
• Excellent communication skills
• Customer-oriented and client-focused.
&##127863; Part-Time Wine Consultant Pour Passion Into Your Evenings! PRP Wine International | Flexible Schedule | Evening & Weekend... ...Part-Time Role is Worth a Toast - Work in a fun, feel-good industrywine brings people together!- Make great money part-time, with...
CDL Class A, Tandem Truck Driver JobWork entails the hauling asphalt hot mix to the job, asphalt debris or concrete debris to waste sites. In addition, the mobilization of equipment will required. Equipment is hauled on trailers and include skidsteers, mini-excavators...
...Summary of position: The Environmental Engineer plays a key role in supporting and executing Southern Minnesota Beet Sugar Cooperative... ...personnel. Required Education and Experience: ~ Bachelor of Science degree in environmental engineering or related science field (...
...Now hiring math tutors/teachers for Algebra, Geometry, Trig & Statistics! FLEXIBLE, part-time hours Responsibilities: Provide... ...Augustine, Nocatee, Ponte Vedra and World Golf areas and also offer online tutoring. Our data driven, proven curriculum helps students...
...Vascular Surgeon Join a regional community health system working with a prominent academic/university, Division of Vascular Diseases and Surgery. Looking to expand and enhance a robust, community-focused vascular surgery program. Work/life balance! Offering...