Job Description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn , X (formerly Twitter) , Facebook , and Instagram .

Position Description:

The Project Coordinator is responsible for coordinating POS hardware and software implementations for assigned Quick Serve and Fast Casual Restaurants. These implementations will include customized hardware and software configurations and will require the Project Coordinator to work with both internal and external resources. The Project Coordinator will interact with various internal PAR teams and external customers, subcontractors, vendors, and key management to successfully complete defined scopes of work.

The Project Coordinator will act as the single point of contact for clients in the Deployment phase of their Customer Journey. The Project Coordinator receives work orders for customer equipment implementations, contacts customers to review configuration and verify the orders for accuracy and works with customers to reach consensus on an implementation date, and coordinates implementations by dispatching selected qualified installers. Utilizing PAR’s CRM system, updates shipment and implementation dates to meet the customers' requirements.  Manages workflow of all documents and information to allocated departments to ensure timely delivery of requirements in accordance with planned implementation date.  Monitors the order to ensure products are available and will ship to meet the scheduled event. Works closely with a variety of contracted third party companies to coordinate all aspects of the POS system implementation. 

Qualified candidates for this position are highly organized, detail oriented, adaptable to frequently changing priorities and able to work independently and in multiple team settings. They must have outstanding communication, critical thinking and technical skills, as well as the ability to build cooperative relationships via email and phone.

Position Location: Remote (US and Canada)

Reports To:  Manager, Installations Coordination

What We’re Looking For:

• 2-year college degree is preferred, but not required

• Must be able to work with multiple teams and business units simultaneously and thrive in a fast-paced, dynamic environment with firm deadlines

• Excellent client-facing and internal communication skills.

• Excellent organizational skills

• Ability to execute tasks in a fast-paced environment

• Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy

• Working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and SharePoint

• Demonstrated ability to simultaneously manage details and timelines for multiple complex implementations

• Analytical problem solving and resolution skills

• Above-average attention to details

• Above-average time management skills

• Experience using Microsoft 365 products, Monday.com , Jotform, Sharepoint, and Salesforce a plus

• Experience in the restaurant or retail technology sector a big plus

Unleash your potential: What you will be doing and owning:

• Represent PAR on customer-facing project meetings

• Create and distribute implementation status reports internally and externally

• Serve as single point of contact for client deployment projects, communicating implementations status and issues adequately to all stakeholders, internal and external

• Schedule implementation events with customers and vendors

• Coordinate shipment of equipment to arrive on site for scheduled implementation events

• Maintain a close working relationship with key customer representatives and will be tasked with reporting progress and issues to PAR management, stakeholders and executive sponsors

• Direct interface with all levels of customer engagement team

• Direct interface with PAR management and operations departments

• Maintains constant communication between inter-departmental PAR personnel and customers before, during and after installation

• Works with all internal PAR departments to facilitate resolution on customer concerns

• Communication at multiple levels within PAR and customer organizations

• Will provide leadership for assigned installations under the guidance of the Manager of Installation Services

• Requires operating in a matrixed team environment

• This position is an office role with core office hours of 8:00am – 5:00pm with one hour of flexibility on the front end of back end these core hours to meet the minimum requirement of an 8-hour workday

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com .  If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. 

Compensation

$23.00 – $25.00 per hour

Job Tags

Similar Jobs