Job Description

MRF: F738
Is This YOU? Then We Want to Meet You!
You have at least 2 years of experience in customer service and support.
You have hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk, ensuring seamless customer interactions and support.
You’re an excellent communicator, capable of handling customer inquiries professionally across multiple channels.
You thrive in a fast-paced environment and can work with minimal supervision while maintaining high performance.
You have strong problem-solving skills and a customer-first mindset, ensuring customer satisfaction and resolution of issues.
You demonstrate reliability, professionalism, and strong work ethics, making you a valuable team player.
If this sounds like you, then you’re exactly who we’re looking for to join our team as a Customer Support Specialist (OMNI – Voice & Email)!
Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To
Customer Support Excellence
Provide top-notch customer service through email, chat, and voice support
Handle inquiries, troubleshoot issues, and ensure timely resolutions
Maintain a high level of professionalism and empathy in every interaction
Technical & Order Management
Assist customers with order tracking, refunds, and product inquiries
Navigate and utilize Shopify, Freshdesk, Aircall, and Shipmonk effectively
Ensure accurate documentation of customer interactions and resolutions
Team Collaboration & Efficiency
Work cross-functionally with other teams to resolve customer concerns
Follow established processes while identifying areas for improvement
Maintain reliability and consistency in performance and attendance
Tech Checklist – Gotta Have It!
At least 2 years of experience in customer support/service
Hands-on experience with Shopify, Freshdesk, Aircall, and Shipmonk
Strong verbal and written communication skills
Ability to work independently with minimal supervision
Excellent problem-solving and critical-thinking skills
A proactive attitude with a customer-first approach
Ready to join a team that values your expertise and commitment to outstanding customer service? We can’t wait to meet you!
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: Only shortlisted candidates will be contacted.

Job Tags

Part time, Remote job, Worldwide,

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