Job Description

Job Description

Ingram Content Group (ICG) is hiring an Operations Manager to support our Manufacturing team in Chambersburg, PA . The Operations Manager will manage printing, trimming, case binding, and shipping for assigned Lightning Source (LS) Production departments. The Operations Manager also supervises all associates, directly or indirectly, on the assigned shift.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education, and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule

•  C Shift: Sun-Tues 7pm-7am + every other Saturday 7pm-7am

What You'll Need:

• College degree or directly related year for year experience
• 3 or more years of management experience
• 1 or more years of manufacturing experience

Preferred

Qualifications

• Experience working in high-volume, fast-paced environments, with the ability to quickly assess and adapt to changing operational needs.
• Experience in talent assessment and succession planning to support employee growth and team development.
• Track record of effectively leading teams, improving processes, and driving engagement to meet performance goals.
• Hands-on servant leader with a process-driven mindset and a focus on continuous improvement.

What You’ll Do:

• Manage materials and equipment necessary for the daily production and shipping of books to LSI customers, including but not limited to, order routing, material requisitioning, shift staffing, and quality control
• Coordinate with other LS Departments, to resolve customer complaints, rush orders and meet client needs
• Oversee and direct supervisors on assigned shift
• Compose and approve associate evaluations and maintain accurate attendance/time records; recommending disciplinary measures, as needed
• Interview applicants, approve hiring decisions and oversee training
• Ensure that safety and hazardous material guidelines are followed by associates at all times

Hiring Salary Range: $100,060k – $126,876k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
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