Job Description

TriTech Enterprise Systems, Inc. (TriTech) is seeking a 'Microsoft Dynamics Expert'  to p r ov i d e 40 hou rs p e r wee k (onsite in Towson, Maryland) on enhancing a C us t o m e r R e l a ti onsh ip M ana g eme n t ( CR M) T oo l using Micr oso f t D y na m ic s .   T h e pos iti o n w ill b e r e sp o ns i b le f o r d e s ig n i n g an d bu il d i n g t h e t oo l b as e d o n t h e r e qu ir e m e n ts p r ov i d e d b y t h e D e p art me n t o f E c ono m ic an d W o r k f o rce D e v e l op me n t.   T h e pos iti o n w ill a l s o b e accountable  f o r tr a i n i n g B a lti m o re C oun ty em p l oy e e s o n t h e us e an d d e v e l op me n t o f t h e Micr oso f t D yna m ics p l a t f o r m.

D uti e s a n d R e s pon s i b il i t i e s:

• S e r v e s a s a sub j e ct m a tt e r e x p e rt (SM E ) r e sp o ns i b le f o r t h e ov e r a ll d e s ig n , a rc h it e ct u r e , and i m p l e me n t a ti o n o f t h e C us t o me r R e l a ti onsh ip M ana g eme n t T oo ls ( C RM s ) in Micr oso f t D yna m ic s , a s we ll a s t h e ir i n t e gr a ti o n w ith o t h e r sys t em s .
• D ef i n e s t h e l o gic a l, t e c hn ic a l, an d ph y s ic a l a rc h it e c tu re f o r t h e Micr oso f t D yna m ics C RM s o l u ti o n.
• D e v e l op s a r e ad y C us t o me r R e l a ti onsh ip M ana g eme n t so l u ti o n in Micr oso f t D yna m ic s , p r i o riti z i n g t h e  D e pa rt me n t o f E c ono m ic an d W o r k f o rce D e v e l op m e n t.
• ​​​​​​ Dir e cts t h e day - t o - d ay ad m i n i s tr a ti on , supp ort, m a i n t e nan ce,  an d m on i to ri n g o f t h e Micr o so f t D yna m ics 

C RM so l u ti on , i n cl ud i n g c us t o m i za ti on s an d c on f ig u r a ti ons .

• D e v e l op s an d i m p l e m e n t s , a n d tr a i n s o t h e rs to d e v e l o p in Micr oso f t D yna m ic s .
• H e l p s g a t h e r an d d oc u me n t r e qu ir e m e n ts f r o m non - t e c hn i c a l bus i n e s s us e r s.
• U s e s t e c hn ic a l e x p e rti s e to tr a ns l a te bus i n es s r e qu ir eme n ts i n to eff e cti v e sys t e m r e qu ir e me n ts an d f un cti on al d e s ign d oc u me n t s .
• C o ll ab or a t e s w ith bus i n e s s a n a l ys t s , p r o j e ct m an ag e r s , an d o t h e r t e c hn ic a l s t a f f to und e r s t an d b us i n e s s r e qu ir e m e n ts an d tr ans l a te t he m i n to t e c hn ic a l so l u ti ons .
• A ss i s t w ith an y da ta m igr a ti o n t asks , to an d f r o m t h e Micr o s o f t D yna m ics C RM so l u ti on .
• Pr o t o t yp e s an d d em o s r e c o m me nd e d so l u ti on s f o r us e r s.
• I n t e gr a t e s Micr oso f t D yna m i c s C RM w ith t h ir d - p arty app lic a ti ons , d a t ab a s e s, and external systems as  n e c e ssa r y .
• Pr ov i d e on g o i n g t e c hn ic a l su p p ort an d tr a i n i n g f o r e nd - us e r s.
• P e r f o r m r e g u l a r qu ality assu r an ce an d t e s ti n g to e nsu re t h e so l u ti o n mee ts t h e n ee d s o f t h e e nd - us e r.
• A ss i s t w ith t h e p r o j e ct p l ann i n g, s c h e du li n g,  an d d e p l oy me n t o f t h e n e w C RM fe a t u r e s.

M ini m u m Q u a li f i c a t i on s / S k il l Se t s:

• Must be a U.S. citizen or have a green card status.
• Edu c a ti on : B a c h e l o r ’ s D e gr e e f r o m a n a ccr e d i t e d c o ll e g e o r un i v e r s ity in E n gi n ee ri n g, C o m pu t e r Sc i e n c e , I n f o r m a ti o n S ys t em s , B us i n e s s,  o r o t h e r r e l a t e d d i s ci p li n e .
• 7 y e a rs o f e x p e ri e n c e in the IT i n d us try.
• 3 y e a rs o f e x p e ri e n c e a s a t e c hn ic a l e x p e rt in a n IT o rg an i za ti on.
• 3 y e a rs o f e x p e ri e n c e d e v e l o p i n g in Micr oso f t D yna m ics.
• Pr o f ici e n cy in Micr oso f t D yn a m ics 365 C RM D e v e l op me n t a n d c us t o m i za ti o n.
• E x p e ri e n ce w ith JavaScript , C# , . NE T , an d W e b S e r v ic es.
• K no w l e d g e o f D yna m ics 365 A PIs an d SDKs.
• U nd e r s t and i n g o f C us t o me r R e l a ti onsh ip M an ag eme n t so l u ti ons.
• E x p e ri e n ce w ith SQL, da t aba s e m an ag e me n t,  an d d ata m igr a ti o n t e c hn i qu e s.
• Str on g c o mm un ic a ti o n sk ills an d ab ility to w o rk in a t e a m e nv ir on me n t.
• Strong problem-solving   sk ills.

P r e f e rr e d Qu a l i fi c a t ion s / S k il l Se t s:

• M as t e r ’ s D e gr e e in C o m pu t e r Sci e n c e , I n f o r m a ti o n S ys t em s , o r o t h e r r e l a t e d f i e ld,  o r e qu i v a l e n t w o rk e x p e ri e n c e.
• E x p e ri e n ce bu il d i n g a C RM so l u ti o n in Micr oso f t D yna m ics f r o m d e s ign t h r ou gh d e v e l op me n t (F u ll L i f e  C y cl e ).
• Str on g und e r s t and i n g o f C RM d ata m od e li n g, w o r k f l o w s,  an d us e r i n t e r f a ce c us t o m i za ti o n
• F a m ili a rity w ith M i cr oso f t P o we r Pl a t f o r m (P o we r BI, P o w e r A u t o m a t e , P o we r A pps ).
• F a m ili a rity w ith M i cr oso f t S ha r e P o i n t.

TriTech is an equal opportunity employer.

 

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