Job Description

This is a remote position.

Live Chat Agent

Location: United States (Remote)

Reporting Structure: Customer Service Manager

Summary:

Are you passionate about travel and providing exceptional customer service? Join our team at Spyglass Travel and Tours as a Live Chat Agent! In this role, you will be responsible for assisting customers with inquiries, providing travel recommendations, and ensuring a seamless booking experience through our online chat platform.

Responsibilities:

• Engage with customers in real-time through our live chat platform
  
• Answer inquiries about travel destinations, packages, and services
  
• Assist customers with booking flights, hotels, and activities
  
• Resolve customer issues and complaints in a professional and timely manner
  
• Collaborate with other departments to ensure customer satisfaction
  

Qualifications:

• Excellent written communication skills
  
• Strong customer service orientation
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Knowledge of the leisure, travel, and tourism industry
  
• Previous experience in a customer service role is a plus
  

Skills:

• Proficiency in typing and using chat platforms
  
• Attention to detail and accuracy
  
• Problem-solving skills
  
• Ability to work independently and as part of a team
  

If you are enthusiastic, customer-focused, and have a passion for travel, we want to hear from you! Apply now to join the Spyglass Travel and Tours team as a Live Chat Agent.

Requirements

• Excellent written communication skills
  
• Strong customer service orientation
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Knowledge of the leisure, travel, and tourism industry
  
• Previous experience in a customer service role is a plus
  

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