Job Description

Salary: $55,000 - 65,000 per year Requirements:

• We seek a candidate with strong problem-solving capabilities to efficiently troubleshoot and resolve technical issues. Experience with Office/G Suite productivity tools (such as Email, Word, Excel) is essential. A basic knowledge of IT systems, networking, and audiovisual equipment is required. Excellent organizational and time management skills are important, along with the ability to work independently and collaboratively in a fast-paced setting. Strong communication skills, both verbal and written, are a must. A valid and clean driver's license is required, as is the capability to engage in multiple projects and prioritize tasks effectively.

• In this role, I will respond to and resolve first level (L1) IT Help Desk tickets, escalating to L2 or L3 as necessary. I will provide technical support to both on-site and remote U.S. staff, troubleshooting hardware and software issues. My duties will include setting up, configuring, deploying, and supporting end-user equipment such as monitors, docking stations, keyboards, and mobile phones. I will act as a liaison with technical equipment support vendors, manage IT equipment research and procurement, and oversee inventory management of supplies and devices.
• Additionally, I will handle printer management, including toner and paper replacement, manage new asset equipment, oversee audio-visual systems management and troubleshooting, and coordinate on-site event management to ensure functionality for meetings and presentations. I will manage employee physical badge access and monitor video security systems, assisting with reporting as needed. I will also coordinate routine maintenance and repairs of office equipment, work closely with the facilities department on general office needs, and participate in building safety and security compliance initiatives.

• Hardware
• Support
• Mobile
• Security

More:

The ideal candidate will hold a bachelor’s degree in Information Technology, Business Administration, or a related field (preferred but not mandatory) and have 2+ years of experience in IT support or a similar role. Physical demands of this position include a normal office environment with a moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing, and reaching. The ability to perform consistent work on a PC and sit, using a keyboard and/or telephone for 8+ hours a day, 5 days a week, is expected. Interactions will predominantly occur across all internal departments, including executive management, using various machines and tools like desktop and laptop computers, multifunction printing devices, IP and mobile telephone systems, and building badge access systems.

last updated 45 week of 2025

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