Job Description

Job Description

Are you a highly skilled and experienced Control Manager looking for your next career move? Do you have 5+ years of financial service experience in controls, audit, quality assurance, risk management, compliance or a similar discipline? Do you have experience leading a global team of Control Managers while supporting senior stakeholders? The HR Controls team is looking for a lead control manager to support HR Hire and Onboarding Portfolio. 

As a HR Lead Control Manager - Hire and Onboarding Portfolio on our HR Controls Team, you will be responsible for the control framework, working in partnership with key stakeholders to align with HR Control Management and HR Product goals. You will lead a global team of four control managers, providing coaching and guidance to achieve objectives. Your role involves fostering a proactive risk and control culture, engaging with HR business leaders to assess strategies, guide risk management, and identify process improvements. Additionally, you will lead the identification and management of operational risks, provide independent risk advisory support, and oversee the execution of the Risk & Control Self-Assessment to mitigate financial, regulatory, and reputational risks.

Job Responsibilities:

• Manage the control framework of the HR Hire and Onboarding Portfolio by partnering with key stakeholders and aligning with the goals and objectives of HR Control Management and the HR Product.
• Lead a global team of (4) control managers. Providing ongoing coaching, development and guidance towards achieving goals.
• Lead others as part of a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. 
• Engage with HR business leaders to understand the business structure, assess business strategies and processes, guide risk management, and understand opportunities to make process improvements.
• Lead the identification, escalation, monitoring and measuring of operational risk in accordance with firm-wide operational risk programs.
• Lead and provide independent risk and control advisory support and risk challenge, inclusive of Targeted reviews, root cause analysis, and developing sustainable and strategic risk mitigation solutions. 
• Provide trusted leadership support for the end-to-end execution of the Risk & Control Self-Assessment (RCSA), including control gaps, weaknesses and resolutions, risk event citations, and issue resolution to reduce financial loss, regulatory exposure, and reputational risk.

Required qualifications, skills and capabilities:

• Proven track record of managing and developing a team / management experience required.
• Deep expertise in control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in collaboration with business partners.
• Flexible communication style with ability to engage at a senior level, including excellent influencing, negotiation, persuasion, and collaboration skills.
• Ability to assess risk from multiple perspectives (Legal/Regulatory/Operational/Client & Reputational) and then have meaningful business conversations, grounded in materiality and practical application.
• Ability to interrogate a process and control to identify risk reduction opportunities. And then collaborate with owners to solve through innovative technical rather than human solutions (where possible)
• Tenacity to challenge the way we do things, especially in the face of opposition or rejection of viewpoint.
• Excellent change management, decision making, problem solving, continuous improvement, executive communication, and teamwork skills.
• Digitalization / gaming mindset:  Identifying and recommending opportunities for process improvement and simplification through automation.
• Bachelor’s degree or equivalent experience required.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Visio)

Preferred qualifications, skills and capabilities

• 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred.
• Human Resources experience preferred.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

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