Job Description

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

• Handle the fraud support queues to ensure timely resolutions
• Assist players with queries pertaining to their sportsbook account
• Perform manual AML and KYC checks as needed
• Conduct KYC verification and authenticate documents
• Perform initial account investigations and prepare fraud reports to be escalated to the proper departments
• Be part of a team that can collaborate remotely in real time
• Work closely with our Customer Service team to help resolve any patron inquiries or issues regarding payments or fraud

Who you are:

• 1+ Years in a fraud and payments role with increasing responsibility
• Comfortable sorting through large amounts of information
• A problem solver with the ability to make their own real time decisions
• Knowledgeable about payment processes & procedures
• Willing to work weekends and holidays

Even better if you have:

• Previous experience in the sports/gaming or fintech space
• Previous experience in a startup environment

Our targeted compensation rate for this position is between $28 - $32/hr, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we're willing to negotiate.

This position may require sports betting licensure based on certain state regulations.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

#LI-REMOTE

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