Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.
Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.
Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.
Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.
We are seeking an Customer Success Manager to help our behavioral health, ABA (autism care), hospice, home health and nutrition customers implement our AI product. You will work with the C-Suite of enterprise companies daily to help them best use Brellium.
This role might be for you if:
You are a hard worker eager to contribute to cutting-edge technology and thrive in a collaborative team setting. You’re enthusiastic about joining a small, energetic team in the heart of New York City (Flatiron). You're excited about the intersection of AI and health tech and want to be part of a forward-thinking company. You are a creative problem solver with a deep understanding of people and strong communication skills. You thrive in a fast-paced, in person work environment, enjoy collaborating with both customers and engineering teams, and want to make a difference in people’s lives.
What You’ll Do
As a Customer Success Manager, you will manage a strategic portfolio of healthcare customers, with a total book of business of ~$2MM in ARR. This role requires strong relationship management skills, problem solving skills, attentiveness and the ability to navigate complex organizations and relationships at the executive level. Your key responsibilities include:
Account Management & Growth:
Cross-Functional Leadership:
What We’re Looking For
Don’t worry if you don’t tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.
Bonus points:
Compensation:
We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Bias to Action: Brellium teammates do not wait to make reversible decisions or seek unnecessary approval. We quickly decide and move forward. If the decision was incorrect, we quickly reverse it and move forward.
Thinks for themselves: Brellium teammates do not take things at face value. We ask "why" until base truth is reached. If a better solution is present, Brellium teammates use it, regardless of status quo.
Negative Maintenance: The opposite of high maintenance isn’t low maintenance - it’s negative maintenance. Brellium teammates are poised under pressure, self-motivated, self-improving, self-disciplined, self-aware, and non-defensive.
Expect Excellence : We hold ourselves to exceptionally high and continuously rising standards. We strive for thoughtfulness in our decision making, and for speed and quality in our execution. We acknowledge trade-offs and communicate proactively.
Communicate with Clarity : Brellium teammates communicate concisely, directly, and purposefully. We optimize for ensuring our points are easily understood the first time.
We are aware of fraudulent job offers claiming to be from Brellium. All legitimate communication comes from brellium.com , or no-reply@ashbyhq.com , and we will never ask for money or sensitive personal information as part of our hiring process. If there are any questions please direct them to peter@brellium.com
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