Job Description

Job Title: Computer Support Technician
Location:  On-site in Minneapolis, MN (with occasional travel to St. Paul, MN)
Duration:  up to 2 Years

Clearance Required:  DOJ Background Investigation (Minimum Background Investigation waiver required prior to start)

Work Hours: 40 hours/week (8 AM – 5 PM), with occasional evenings/weekends and overtime (pre-approved)
 
Key Responsibilities:

• Provide IT customer support including installation, configuration, and troubleshooting of desktops, laptops, and mobile devices
• Assist in the administration and maintenance of networked systems, ensuring availability, integrity, and security
• Conduct quality assurance, implementation, and system testing across data, voice, and video platforms
• Support web content and intranet maintenance, including editing, troubleshooting, and content uploading
• Contribute to litigation support and case management systems

 
Required Skills & Qualifications:

• Post-high school education (degree or relevant coursework)
• Minimum of 5 years of IT-related experience, including:
  • Systems administration and troubleshooting
  • Network configuration and optimization
  • Microsoft Windows, Office Suite, SQL Server
  • Experience with helpdesk/customer service tools
• Competency in the following areas:
  • Attention to Detail
  • Customer Service
  • Problem Solving
• Strong verbal/written communication and documentation skills

Preferred certifications:

• CompTIA A+, Network+, Security+, Microsoft certifications

 
Additional Requirements:

• Must be a U.S. Citizen and meet DOJ residency requirements
• Must be willing to undergo DOJ security background check and sign confidentiality, nondisclosure, and loyalty agreements
• Should be able to start on or before September 26, 2025, pending clearance
• Ability to work under the direction of Government IT Systems Manager and adhere to federal standards and ethics training

 

Job Tags

Contract work, Work at office, Afternoon shift,

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