IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .
Serves as the “face” of IGT to customers as the single point of contact call center and ensures both internal and external customer satisfaction. Works in a 24x7x365 centralized NOC accountable for Event monitoring and live Game and system configuration on a high volume of games and systems across North America. The Computer Operator II is responsible for monitoring and reporting on progressive system game and system level issues and for any configuration change that may occur. You will be required to correctly and accurately note any game installation and removal, along with any variety of configuration changes according to approved internal controls and jurisdictional gaming regulations.
Additionally, the Computer Operator II will:
• Has the ability to complete the MegaJackpot responsibilities up to and including the presentation of the Initial Payment
• Exhibit ownership over the Configuration Operations workload
• Begin to work Cross functionally with engineering on application software/hardware and Infrastructure issues related game and system startup/shutdown
• All other Computer Operator I duties as required
High School diploma or equivalent
Must be 21 years of age and must be able to obtain a gaming card/license
Familiarity with Microsoft Office Suite
1 year Experience with Service Desk, call center, or customer service positions
ITIL Foundations preferred
What will put you ahead:
Other experience with networking, troubleshooting, and complex software applications preferred.
Able to type 35 WPM
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
Bi-lingual Spanish English preferred
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
#LI-KG1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,200 - $45,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .
...Must be available to work a rotational schedule of 28 days offshore with 28 days off Credential Requirements: Must possess a... ...Merchant Mariner's Book/Credential Must have a US Coast Guard Medical Certificate Must have STCW Must have a TWIC card Must...
...requires excellent communication skills and a passion for delivering outstanding service. MUST BE LOCATED IN ILLINOIS OR INDIANA Responsibilities Provide clear, accurate, and helpful information to customers via phone, SMS, and email. Address customer concerns,...
...Position Summary : Creating and developing new product designs and patterns for HIMACS and VIATERA as well as the Surfaces Division... ...Experience: Undergraduate degree in textile, graphic, interior, industrial design or related field. Less than 2 years experience (...
...Overview Do you love sharing your knowledge of meat and seafood? We are looking for a personable, outgoing, teammate who enjoys multitasking to join the team of talented meat cutters at Nugget Markets. *Individual associate hourly rates are based on factors including...
...Job Summary The Marketing Manager at Pricebook Digital will report to the Director of Sales and take full ownership of the companys marketing... ...motivated to continuously learn and improve. We Offer Remote Work - work from home/work anywhere with national travel...