Call Center Customer Service Representative
LOCATION: Frisco, TX | Onsite (may transition to Remote after training)
COMPENSATION & SCHEDULE
• Pay: $22.63/hour
• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week
• Employment Type: Long-term temporary (running over one year)
• Start Date: February 9
ROLE IMPACT
The Call Center Customer Service Representative is the first point of contact for customers calling about their event tickets. This role ensures each customer receives prompt, friendly, and accurate assistance with orders, changes, or general questions. Success means providing excellent service, resolving issues efficiently, and maintaining a positive experience for every caller.
KEY RESPONSIBILITIES
• Answer inbound customer calls regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research, update, or resolve customer issues
• Maintain a professional and courteous tone in every interaction
• Assist with chat or email support as needed
MINIMUM QUALIFICATIONS
• 2+ years of experience in a call center customer service role
• Strong verbal communication and active listening skills
• High school diploma or equivalent required
• Proven ability to handle high call volumes while maintaining quality service
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Call center telephony and CRM systems (e.g., Five9, Workforce Systems, or similar)
• Microsoft Outlook / Office Suite
• Ticketing or order management platforms
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce customer service
• Familiarity with remote call center tools and performance metrics
• Strong problem-solving and multitasking abilities
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