Job Description

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center , a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center , high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center , gold level 1 geriatric emergency department and regional burn center . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit

Position Summary:

Reporting to the Business Operations & Patient Access Manager, the Radiology Business Operations and Outbound Supervisor provides support within the area of business operations consisting of data analysis, collection, reporting, business intelligence, dashboard maintenance, and provide consult in the analysis of operational, clinical, and financial data within the department of radiology. The incumbent may support data and reporting in various systems, software/ programs and will provide internal department support on an ad hoc basis to the enterprise teams (Rad IT, Epic, Radiant, DSS, Revenue Integrity, etc.). Provides the leadership, supervision, and coordination of day-to-day operations of the outbound radiology patient access center team, which includes call center outbound and/or molecular imaging scheduling/ authorization team supervision and management. Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and polices and procedures are followed. Fills in for and works as a call center agent as requested or needed.

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits .

Required Qualifications:

• Must possess the skill, knowledge and ability essential to successfully perform assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 2 years’ experience working as a supervisor/ lead in a customer focused industry or healthcare
• Minimum 2 years’ experience with data analytics, reporting, and data software such as tableau, Power Bi
• Minimum 2 years of scheduling or authorization experience
• Experience working with MS Office
• Experience with customer service-related call management or scheduling of patients
• Excellent written and verbal communication skills in English
• Excellent computer skills and experience with a thorough working knowledge of Microsoft Excel and is comfortable with data collection/ analysis/ reporting in excel
• Demonstrated working knowledge of medical terminology.
• Demonstrated leadership skills to supervise, motivate and develop staff
• Demonstrated ability to problem solve, prioritize and organize work
• Demonstrated ability in assisting in the developing and implementation of functional change to meet organizational goals
• Bachelor's degree
• Ability to maintain flexibility and work well in a fast paced, constantly changing environment
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively evaluate personnel

Preferred Qualifications:

• Understanding of medical insurance plans appointment scheduling
• Must understand basic budget, billing, and cost accounting functions
• Knowledge of University and Medical Center organizations, policies, procedures and forms
• Knowledge of UCI policies and procedures
• Knowledge and experience in scheduling molecular imaging appointments, therapies, including clinical and/or research appointments/ sessions; experience with molecular imaging authorization (nuclear medicine and PET CT)
• Familiarity with call center technology and tools
• Experience working as a supervisor in a call center environment
• Experience in a medical or health insurance call center
• Bilingual skills in English and Spanish and/or Vietnamese

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

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